You receive a message stating a driver has tried to deliver your parcel and asking you to click a link to reschedule. You're then asked to enter sensitive info like your date of birth, mobile number and card details. If you submit personal data, scammers could use it to call you up or access your bank account.
Emails asking to send money or trying to blackmail you into, referral schemes, or bogus investment and business opportunities
We’ve seen an increase in criminals exploiting the coronavirus. Find out more on the various tactics they have been using
We’re switching to Mastercard and all our customers will soon receive a replacement card. Nothing is changing with your account, and your card will work in just the same way. When you receive it, you can start using it straight away. Just make a PIN payment and you’re up and running with Contactless too.
Take a look at some of our top tips to keep your account safe and secure.
It can happen to anyone, and it's better to be safe than sorry. We're here to help, whether you see a transaction you don't recognise, or accidently gave personal details to someone you don't trust.
We’re supporting the pilot launch of a new phone number 159, which is a new way to report fraud and scams. Simply dial 159, and you’ll be connected to a system that can redirect you to your bank.
159 will never call you. If you receive a call from 159- do not answer. It’s a scam.
In 2020, financial fraud in the totalled £1.2 billion, and many cases of fraud and scams went unreported. 159 is a new and safe way for you to get in contact with your bank if you’re worried about a fraud or a scam, including reporting where you may have lost money to a financial fraud. Where possible, dial 159 from a different device.
Criminals often exploit consumers to persuade them into making payments. If you receive a call from someone who says they are from your bank or another trusted organisation:
Stop. Challenge. Protect. Dial 159.
Our fundamental purpose is to keep our customers’ money safe and secure. We are committed to using the latest technology to combat fraud and scams, as well as educating customers about how to spot something suspicious. You can learn more below about what we do to protect our customers.
As more people are starting to use online shopping this can present an opportunity for fraudsters. Follow our useful tips to help keep you safe.
Our partnership with industry leader Malwarebytes adds an extra layer to your digital security.
Guidance on ways fraudsters work and how you can prevent yourself falling victim, call it a cheat sheet.
You can find out more about staying safe from fraud and scams by joining one of our online customer events. Our expert Customer Support Specialists will take you through everything you need to know and answer any questions you might have.
We use a video communications company called Zoom to provide safe and secure video calls. If you're joining on your phone or tablet, you’ll need to download the Zoom app to take part in our Digital events.
As a reminder, we'll send you an email before your lesson starts containing a link to the lesson and an SMS reminder an hour before the event.
Led by Finance, Take Five is a national campaign that offers straight-forward and impartial advice to help everyone protect themselves from preventable financial fraud.
Criminals are experts at impersonating people, organisations and the police.
They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.
Fraudsters are turning to more sophisticated ways to take your money, whether through online offers, emails or telephone calls. Can you outsmart them? Put your ability to spot a scam to the test with the Take Five quick quiz
The new Authorised Push Payment (APP) Scam Code has been launched to help those who have lost money due to a scam.
