Bankline FAQs

No. There’s no charge for the upgraded card readers. 

The change to using the upgraded QR reader will take some time to implement. We'll let you know when you can start using it.

Yes. As well as logging in, the new readers will be used for authorising payments and  anything else in Bankline that currently requires smartcard authorisation. For example, making administration changes.

Yes. You’ll see changes to the login screens and wherever else Bankline requires a smartcard to authorise an action.

You’ll also see the QR code displayed underneath the details of the action being taken.

• If you are new to Bankline Mobile, you will need to use the card reader for first time registration.
• If you are an existing Bankline Mobile user and have registered for payment approval no action will be required.
• If you are an existing Bankline Mobile user and haven’t registered for payment approval, you will be required to re-register for Bankline Mobile using your card reader. Please note that if you’re the authoriser of payments in Bankline, you can avoid having to re-register for Bankline Mobile by clicking on the ‘approve’ tab in the app and follow the registration screens to set up payment approval.

We will be prioritising users who actively log in to Bankline. Users who have not logged in within the last 13 months will not automatically be sent an upgraded card reader. 

If they require one because they are going to start using Bankline again, your local Bankline administrator will need to order one for them. 

We’ll be sending the readers using tracked mail and courier services depending on how many you need for your existing smartcard users. If you need a large number of readers or have users living at non-addresses, a bank contact will get in touch to agree with you exactly where you need them to be sent to.

No. Anyone with an existing smartcard and reader will not need a new PIN.

Yes. The upgraded readers are handheld and use AAA batteries.

For readers with a battery door, simply unscrew it (if needed) and replace the new batteries.

You’ll need to contact your Bankline administrator, who can order you a new one.