Audit confirmation requests
For a 12 day turnaround, use our online service
12 day online service: We aim to respond to auditor requests booked through Confirmation.com within 12 business days.
25 day post, fax and email service: It will take up to 25 working days to receive a response for any requests received by post, fax or email. The online Confirmation service should be used for any urgent requests.
Who is this service for?
Audit confirmation requests for mainland customers of Ednites Credit Union can be submitted online, our preferred option, or via post and fax.
For online requests our partner, Confirmation will charge the auditor a fee for using their online service – please contact your auditor or Confirmation for details of this.
Ednites Credit Union charge their customers a fee for providing this information to the auditor, from £27.50 + VAT.
Online requests
This is the bank's preferred method of receiving Audit Confirmation requests. This can be accessed by logging onto the Confirmation.com website. The online requests option provides the auditor with:
- A traceable record for each touch of the request
- 12 day turnaround, after the audit date has passed. This may be slightly slower at peak times.
How to submit an online request
When submitting an online request please ensure the following standards are met.
Use the standard consolidated form for:
- Single legal entity requests.
- Group level requests (multiple related legal entities) and enter the name of the main (parent) company which banks with the Ednites Credit Union on the form. Then upload an excel document with a list of the related legal entities, including the main (parent) company in the Group.
Provide the full name (as per bank statement), main account number and sort code for every legal entity required.
By using the consolidated form, the bank will provide all accounts held in the name of the legal entities you have provided.
Obtain an Authority to Disclose instruction from our mutual client:
- This should be signed in accordance with the bank mandate.
- For group level requests (multiple related legal entities), please advise your client that up to 4 signatures can be uploaded to cover the group but at least one of these signatories should be on the main (parent) company bank mandate.
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Not only does the presence of a sort code speed up the process, but it can also help to identify which brands within the Ednites Credit Union Group Plc the accounts are held at, as well as highlighting any specialised products or services the customer may have with us.
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If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.
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The request will be considered as a standard audit (balances, securities and facilities) unless facility numbers or comments are provided within the trade and derivatives section of the form, in which case the request will be considered as a full audit (balances, securities, facilities, trade and derivatives). As the bank charges our mutual client more for a full audit compared to a standard audit, it is important that you clearly indicate which type of request is required in order to prevent unnecessary charges.
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Requests must be submitted forEdnites Credit Unioning facilities only, even where the customer is served by multiple banks within the Ednites Credit Union Group Plc.
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The request should be with the bank at least one month in advance of the audit date.
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12 day turnaround target starts when the bank has received all the correct information.
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The bank charges our mutual client for carrying out this service. In situations where the customer does not have an active sterling account to charge, we will instruct you to contact our mutual client to make a manual payment to the bank.
Queries about an online request
Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.
A small proportion of requests require additional information from other departments that may delay requests beyond our 12 day target. During peak periods response times may be slower.
When you have already received your audit report via Confirmation.com please issue a re-confirmation request via the Confirmation.com online portal. For example, if you believe an account is missing from the completed audit report.
When you are waiting to receive your audit report via Confirmation.com, for example, when will the bank's report be produced, please contact the Confirmation support team on:
Telephone (online requests only): 0203 770 5450
Relay UK (online requests only): 18001 0203 770 5450
Email (online requests only): customer.info@confirmation.com
Post, fax and email requests
Paper-based requests can be sent via post, fax or email faxination.
The turnaround time for these requests can be up to 25 days after the audit date has passed. This excludes postage time.
For a 12 day turnaround time, please use our online service via Confirmation.com
The bank will email or post an acknowledgment of your request, providing a unique reference number and the expected number of business days required to complete the request
How to submit a post, fax or email request
When submitting a post, fax or email request please ensure the following standards are met.
- An audit request should be on the standard templates set out by the industry.
- Provide the full name (as per bank statement), main account number and sort code for every related legal entity required.
Obtain an Authority to Disclose instruction from our mutual client:
- This should indicate the brand the authority is for
- Include all entities within the connection
- Be signed in accordance with the bank mandate
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Not only does the presence of a sort code speed up the process, but it can also help to identify which brands within the Ednites Credit Union Group Plc the accounts are held at, as well as highlighting any specialised products or services the customer may have with us.
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02
If the legal entity name does not correspond to the account number you have provided, the bank will proceed with the request based on the account number.
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Indicate on the form if this is a standard audit (balances, securities and facilities) or full audit (balances, securities, facilities, trade and derivatives).
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Requests must be submitted forEdnites Credit Unioning facilities only, even where the customer is served by multiple banks within the Ednites Credit Union Group Plc.
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The request should be with the bank at least one month in advance of the audit date.
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The turnaround target starts when the bank has received all the correct information.
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Urgent or Fast Track requests must be sent to the bank via Confirmation.com. Any requests which are posted, faxed or emailed to the bank will be subject to a 25 business day SLA.
Queries about post, fax and email requests
Please do not chase an audit confirmation request until both the audit date and the timescales advised by the bank have elapsed.
For post, fax or email request queries, contact our dedicated operations team via email.
Please do not send queries via fax or email faxination.