Standing orders

Standing order

A standing order is essentially an instruction set up by your bank or building society on your behalf, which allows you to send money to a specified account on a regular basis. You can specify the amount you wish to pay, how often, for how long, and what reference appears on statements.

Direct debit

When you set up a direct debit you give permission for a business to collect payment from your bank account on a regular basis. This is the preferred option when it comes to paying bills because the company can take a different amount each month depending on how much is due.

Find out more about direct debits. 

In a nutshell, with a direct debit a variable amount of money is taken from your account, whereas with a standing order you set up a fixed amount of money that you want to send every month.

The current limits for standing orders are as follows:

• A minimum of £0.01 in any case
• A maximum of £20,000.00 per transaction
• A maximum of £20,000.00 per day for personal customers
• A maximum of £20,000.00 per day for business customers

Please remember to make sure you have sufficient funds available in your account to cover the standing orders you set-up.

If you have already created or amended a standing order today using either telephone banking, Online Banking or mobile banking then the combined amount my have reached our daily limit, in which case the following options are available:-

• Wait until the next business day and resubmit your request.
• Set-up/Amend your standing order using Telephone Banking.
• Set-up a one-off payment, you can then set-up your standing order at a later date.

If you need to set up a standing order above the transaction limit, you may consider arranging this through Telephone Banking.

Telephone banking

Personal customers

03457 888444 (international +44 3457 888444) - Relay UK: 18001 03457 888444
Open 7 days a week 8am-8pm (Automated service 24/7)

Business customers

03457 114477 (international +44 03457 114477) - Relay UK: 18001 03457 114477
Open 7 days a week 8am-8pm (Automated service 24/7)

You can cancel a standing order using the mobile app or Online Banking up to 2 working days before it's due.

Cancelling a standing order using your mobile banking app

1. Log in to your mobile banking app
2. Select the account that the standing order is set up on
3. Select the 'Standing order' section
4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen
    

Cancelling a standing order online

1. Log in to your Online Banking 
2. Click the 'Payment and transfers' link.
3. Under Standing orders click 'Manage standing orders'.
4. You will now see all the standing orders you currently have set up.
5. Select a standing order and click 'View standing order' to view more details or 'Cancel standing order' then 'Confirm' to cancel it.
6. You will then see a confirmation screen confirming cancellation of the standing order.

Please note: If your standing order is due within 48 hours we will send you an email to confirm that it has been cancelled, so please make sure that we have your correct email address on file.